Support Monk provides the dedicated support you can trust! We do not oversell dedicated technicians. You may give direct training in your specific technologies if any and depending on your company policies. We don’t change your dedicated techs without proper notice in prior . If at all a change is necessary, we will train a competent technician for replacement well in advance. You may interview every dedicated tech joining your team. You shall have direct contact with your dedicated techs including a direct mobile number to call a dedicated tech on duty.